Vibrant Serve utilizes the
DMAIC methodology for constant and continuous process improvements. The
DMAIC methodology is core to our services and it's implementation is
overseen by a certified
Quality Black Belt.
D - Define
M - Measure
A - Analyze
I - Improve
C - Control
Unlike most Six Sigma trainers
or consultancy service providers, Vibrant Serve has a half-decade experience
in implementing Six Sigma in Information Technology, making it a value-added
core component governing our IT services delivery at all levels. We believe
this gives us an inherent advantage over traditional Six Sigma experts from
Instances in which Six Sigma
has assisted in saving time, effort and dollars include:
1. 15000 helpdesk man-hours
saved by implementing Six Sigma at Black Belt level for the global virus
management efforts of a Fortune 500
company. At an offshore leverage rate of
$12/hour the estimated savings was $180,000 per year.
2. 95% reduction in DPMO
(Defects Per Million Opportunities) in installed software compliancy by
applying Six Sigma tools at Green Belt level
on a 1600 node network.
3. 98% reduction in cycle-time
in swap space maintenance of UNIX server farm, saving 1000 server management
man-hours by applying Six
Sigma at Green Belt level. At an offshore leverage
rate of $25/hour the estimated savings was $25,000 per year.
To learn more about how
applying Six Sigma will reduce cycle-time, cost and effort while increasing
productivity in your IT support organization, contact us.